The initial need for a service like DELIGHT was all started thanks to an untimely weather mishap at the 2015 International Running event in Hiroshima, Japan. An event producer at the time, Hiro Anno and the rest of the attendees were enveloped in the chaos. As the abominable weather ensued, every runner and spectator had the same set of questions at exactly the same time regarding the extreme weather and the fate of the race.
Here was Hiro, trying to manage the current state of panic but also the influx of calls he was receiving to help ease people’s nerves about what was happening with the race. The task felt daunting, almost impossible to handle it all.
If only there was a service that could have helped manage the endless incoming calls to answer the same questions about the race, and ease their worries about what’s next.
Hiro knew there needed to be a service as good, if not better, than anything currently on the market combined with the preferred experience of speaking directly with a human on the other end.
DELIGHT was born from Hiro’s own personal experience and the ultimate need of a better, more delightful call center experience.